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Returns & Exchanges

Penelope Twist is dedicated to customer service and in the unlikely event that you are not 100% satisfied with your purchase, you can return it for a full refund or exchange. Returns are free within Australia, and the process is simple. To make a return, simply follow the steps below. Please note, we do not offer returns for sale items. 

Within Australia

Step 1 : Fill out the Return Form enclosed with your order. 
Step 2 : Email us for a Return Label. 
Step 3 : Send your item/s and your Return Form back to us by dropping it at your local Australia Post Office or Post Box. Once we receive your return, we will process your refund or exchange and send you email confirmation. 

International

Step 1 : Fill out the Return Form enclosed with your order.
Step 2 : Send your item/s, along with packaging and the Return Form to: 

Penelope Twist - Returns
Unit 5, 3-5 Hayle St
Burleigh Heads QLD 4220 Australia

Step 3 : Once we receive your return, we will process your refund or exchange and send you email confirmation. Please note, we do not cover return shipping costs on international orders.

Terms and Conditions

All parcels must be returned to us within 21 days of delivery and must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. International customers, only send your items back to us if you are within the 21 day period. Otherwise, we reserve the right to decline your return.

Please note, we will only cover 50% return shipping costs on international orders. Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage.  You will be refunded 50% of the shipping cost on arrival at our headquarters.  Please include receipt of shipping costs with your return.

Penelope Twist is limited edition swimwear and for this reason we cannot guarantee sizes will be available when exchanging. If the size or style you want is not available, you will be given a full refund. Penelope Twist does not cover customs duties or charges, which may apply depending on your country. 

All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, please contact us immediately so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund. Please follow the care instructions on the label to prolong the life of your garment.

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